How Can We Help?
-
Account Management and Settings
-
Features and Application Management
-
- Creating Product Suggestions (In-Cart Upsell)
- Activating and Deactivating Small Sell Offer
- Creating Product Widgets for Upsell
- Creating Bundle Offers (Frequently Bought Together)
- Creating Quantity Discounts (Buy More, Save More)
- What’s the Problem with Creating Multiple Offers at the Same Time?
- Deleting a Smart Sell Offer
-
-
-
Introduction
-
Orders and Product Management
-
-
- Creating a Print on Demand (POD) Product
- Creating a Dropship Product
- Set Up Variant Images for Your Product
- Inserting an Image into Your Product Description
- Adding Product Images
- Inserting a Video into Your Product Description
- Bulk Duplicate POD Product
- Duplicating a Product
- Adding Product Variants
- Adding a Personalize Feature to a Product
-
Platform Integrations
-
Storefront Setup
-
- Understanding the Theme Editor
- Copying a Theme to Another Store
- Adding Contact Information to Your Footer
- Customizing Header Sections
- Customizing Theme: Settings – Color
- Display Filters on Your Online Store
- Customizing Home Page Sections in BurgerShop Theme
- Customizing Theme: Product Page Sections
- Adding Trust Badges to Your Store
- Customizing Theme: Checkout Setting
- Adding a Favicon to Your Store
- Customizing Theme: Settings – Typography
- Add Other Tracking Tool Codes to Your BurgerShop Store
- Get a Sitemap for Your BurgerShop Store
Refunding an Order
May 29, 2024
July 14, 2024
You may need to refund an order for various reasons, such as an inability to process the order or defective products. This guide will help you understand how to refund an order and return the money to your customer.
Step-by-Step Guideline:
Step 1: Access Orders
- From your admin site, go to Orders > All Orders.
![](https://i0.wp.com/burgershop.io/wp-content/uploads/2024/05/image-83.png?resize=1020%2C789&ssl=1)
Step 2: Select the Orders to Refund
- Click on the order you want to cancel and refund. This will direct you to the order details page.
Step 3: Cancel Order
- Click Cancel
![](https://i0.wp.com/burgershop.io/wp-content/uploads/2024/05/image-87.png?resize=1020%2C511&ssl=1)
Step 4: Automatic Refund
- After clicking the cancel button, the system will automatically refund the customer.
By following these steps, you can efficiently process a refund, ensuring that the customer’s payment is returned promptly.