Overview of Our Support Resources

Welcome to the BurgerShop Helpdesk! Here, you’ll find a comprehensive guide to all the resources and instructions you need to manage your online store effectively.

Product Management

1. Creating Products:
   • Adding New Products: Step-by-step guides on adding new products, including dropship and print-on-demand (POD) products.
   • Bulk Product Creation: Instructions on duplicating products and importing products via CSV files.
2. Managing Products:
   • Editing Product Details: How to edit product information, add variants, and set sale prices.
   • Enhancing Product Pages: Tips on adding images, videos, and personalization options to product descriptions.
3. Product Organization:
   • Collections: Guides on creating and managing product collections.
   • Tags: Adding and removing product tags for better organization.

Order Management

1. Order Processing:
   • Creating and Managing Orders: Guides on creating, editing, and processing orders.
   • Tracking Orders: Instructions on exporting and importing order tracking information.
2. Refunds and Cancellations:
   • Processing Refunds: Steps to refund orders when necessary.
   • Order Cancellations: How to cancel orders effectively.

Theme Customization

1. Home Page Customization:
   • Header and Footer: Detailed instructions on customizing the header and footer sections.
   • Various Sections: Guides on customizing slideshows, blog posts, featured products, and more.
2. Product Page Customization:
   • Settings and Display Options: Adjusting settings and display options for product pages.
3. Checkout Page Customization:
   • Personalizing Checkout: Tips on customizing the checkout experience for your customers.
4. General Settings:
   • Colors and Typography: Customization options for colors, typography, and adding favicons.
   • Trust Badges: How to add trust badges to your store.

Domain and Email Configuration

1. Connecting Domains:
   • Third-Party Domains: Steps to connect a third-party domain to your store.
   • Transferring Domains to Cloudflare: Instructions on transferring domain management to Cloudflare.
2. Buying Domains:
   • Purchasing from BurgerShop: Instructions on purchasing a domain directly from BurgerShop.
3. Email Configuration:
   • Custom Email Addresses: Guide to setting up custom email addresses using your domain.
   • Setting Up Email Services: Instructions for setting up email services like SMTP.

Team Management

1. Adding Staff Accounts:
   • Creating Accounts: Steps to create staff accounts with varying permission levels to manage your store.
   • Deleting Staff Accounts: Instructions on removing staff accounts when necessary.

Analytics and Tracking

1. Understanding Analytics:
   • Sales Performance Metrics: Explanation of key metrics to understand your store’s performance.
   • Conversion Funnel: Insights into customer behavior through the conversion funnel.
2. Tracking Tools:
   • Adding Tracking Codes: How to add tracking codes for tools like Google Analytics, Facebook Pixel, and more.

Policy and Legal

1. Setting Up Policy Pages:
   • Refund, Privacy, and Terms of Service: How to create and manage policy pages.
   • Publishing Policies: Ensuring your policies are visible on your store.

Additional Features

1. Menu and Navigation:
   • Creating and Editing Menus: Guides on adding and customizing menus for better navigation.
2. Blog Management:
   • Writing Blog Posts: How to create and manage blog posts to attract and engage customers.
3. Custom Pages:
   • Creating Custom Pages: Instructions for adding new pages like About Us and Contact Us.
   • Editing and Deleting Pages: Managing existing pages for accurate and up-to-date content.

By utilizing these resources, you can effectively manage and optimize your BurgerShop store, ensuring a smooth and efficient operation.