How Can We Help?
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Account Management and Settings
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Features and Application Management
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- Creating Product Suggestions (In-Cart Upsell)
- Activating and Deactivating Small Sell Offer
- Creating Product Widgets for Upsell
- Creating Bundle Offers (Frequently Bought Together)
- Creating Quantity Discounts (Buy More, Save More)
- What’s the Problem with Creating Multiple Offers at the Same Time?
- Deleting a Smart Sell Offer
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Introduction
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Orders and Product Management
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- Creating a Print on Demand (POD) Product
- Creating a Dropship Product
- Set Up Variant Images for Your Product
- Inserting an Image into Your Product Description
- Adding Product Images
- Inserting a Video into Your Product Description
- Bulk Duplicate POD Product
- Duplicating a Product
- Adding Product Variants
- Adding a Personalize Feature to a Product
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Platform Integrations
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Storefront Setup
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- Understanding the Theme Editor
- Copying a Theme to Another Store
- Adding Contact Information to Your Footer
- Customizing Header Sections
- Customizing Theme: Settings – Color
- Display Filters on Your Online Store
- Customizing Home Page Sections in BurgerShop Theme
- Customizing Theme: Product Page Sections
- Adding Trust Badges to Your Store
- Customizing Theme: Checkout Setting
- Adding a Favicon to Your Store
- Customizing Theme: Settings – Typography
- Add Other Tracking Tool Codes to Your BurgerShop Store
- Get a Sitemap for Your BurgerShop Store
Cancelling an Order
May 29, 2024
July 14, 2024
As a merchant, you may need to cancel an order due to suspected fraud, out-of-stock products, or other reasons. Canceling an order stops the processing and initiates a refund.
Step-by-Step Guideline:
Step 1: Access Orders
- From your BurgerShop admin site, go to Orders > All Orders. A list of orders will be displayed.
![](https://i0.wp.com/burgershop.io/wp-content/uploads/2024/05/image-81.png?resize=1020%2C790&ssl=1)
Step 2: Select the Order to Cancel
- Click on the order you want to cancel. This will direct you to the order detail page.
- Note: You can cancel orders with a fulfillment status of “Unfulfilled.”
Step 3: Cancel the Order
- Click Cancel Order
![](https://i0.wp.com/burgershop.io/wp-content/uploads/2024/05/image-82.png?resize=1020%2C801&ssl=1)
By following these steps, you can efficiently cancel an order, halting processing and ensuring that the customer is refunded appropriately.